Secure Call on FNB App: Bolstering Customer Interactions with Enhanced Security
Introducing Secure Call – Making Customer Service Safer
In a pioneering move aimed at further bolstering the security of customer interactions, FNB has introduced Secure Call on the FNB App to allow its customers to make safer voice calls to its customer service areas.
Secure Call uses Voice over Internet Protocol (VoIP), which allows you to make voice calls using the Internet. FNB has zero-rated Secure Call with major network operators, meaning customers will not use their data when making calls. This feature is significant considering fraud modus operandi such as ‘Vishing’ (phishing via voice).
Protecting Customers with Enhanced Security Measures
FNB reminds customers that it will never request sensitive information, and this new Secure Call feature is yet another way it protects customers.
Jacques Celliers, FNB CEO, says, “Secure customer interactions are integral to our strategy to build a trusted digital platform. Our aim is to give our customers the comfort of knowing that they’re communicating with the right institution without the vulnerability that is often associated with off-platform communication channels.”
“As part of our ongoing efforts to improve two-way communication with customers, we also aim to deliver a better experience in outbound communication in the future to provide our customers with even more protection against risks such as phishing and vishing,” adds Celliers.
In its interim results earlier this year, FNB revealed that it continued to see record digital logins and interactions on its platform. Millions of its customers are using its platform to access financial services and a growing offering of lifestyle services, such as managing their telco needs, buying pre-paid services such as data and airtime, and getting affordable smart devices.